Reference

Understand Your Agreement Before You Open an Account

These terms set out the rules that apply when you access akunboss, deposit via DANA, OVO, or GoPay, and use any part of the lobby.

Account eligibility applies where local law permitsDANA, OVO, GoPay wallet terms includedChanges notified before they take effectContact support to raise a disputeApplies to all lobby access including mobile
akunboss Understand Your Agreement Before You Open an Account
HOW WE HANDLE YOUR ACCOUNT

Security, Data and Account Conduct Under These Terms

These terms define how we store account data, how long we retain transaction records, and what we do if account conduct falls outside the rules. Your session data and wallet transaction history — including DANA, OVO, and GoPay records — are held securely and accessed only for account verification, dispute resolution, or when required by applicable law. We do not sell account data to third parties. You are responsible for keeping your login credentials private; sharing your account with another person breaches these terms.

Data Retention

We keep wallet transaction records, including DANA, OVO, and GoPay activity, for as long as required by applicable law or active account status — whichever is longer.

Account Security

Secure Account Access uses an OTP step on each new device. If you suspect unauthorised access, notify support immediately so we can lock the account while you verify ownership.

Requesting Changes

To update registered details — name, linked e-wallet, contact number — submit a request through account settings with the required verification documents. We review and confirm in writing.

Conduct Rules

Account activity that involves fraud, collusion, or technical exploitation breaches these terms. We reserve the right to suspend an account and withhold pending transactions pending investigation.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a section of these terms is unclear, or you believe a rule has been applied incorrectly to your account, contact us directly. Our support team can walk you through the specific clause in question. Players in Depok and across Indonesia reach us through the channels below — we aim to respond to terms-related queries with a written reference to the relevant clause so you have something concrete to review.

Live Chat Start a live chat session from your account dashboard. Describe the terms clause you want clarified and we will respond with a direct reference to the relevant section.
Email Support Send a detailed message to our support address. Useful for disputes that need a written record — we reply with the clause number and our position clearly stated.
Account Help Centre The Help Centre inside your account lists common terms questions with clause references. Check there first for fast answers on account rules, wallet limits, and eligibility.

Common Questions About These Terms and Conditions

The questions below reflect what people actually ask before opening an account or after reading a clause they are unsure about. Each answer references the part of these terms it relates to so you can find the full language yourself.

Yes. Every deposit you make through DANA, OVO, or GoPay is covered under the payment section of these terms alongside your e-wallet provider's own conditions. Both sets of rules apply to that transaction.

We post an in-account notice at least seven days before any update takes effect. Check your dashboard for the alert. Continuing to use your account after the effective date confirms your acceptance of the revised terms.

Yes. Submit a data access request through the Help Centre or by email. We will provide a summary of the account information we hold, including transaction records, within the period required by applicable law.

We may suspend access and place a hold on pending wallet transactions while we investigate. You will be notified by the contact address on your account. You can dispute the decision through live chat or email support.

Yes, the same terms govern your account whether you access the lobby on mobile or desktop. Mobile sessions, including those started through your GoPay or OVO app, fall under the same account agreement.

Contact support via live chat or email and request account closure. Any verified balance in your wallet will be processed for withdrawal before the account is deactivated, subject to standard verification steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.